The Ordering Process
You’ve found our website, so let’s presume that you have an interest in having some fitted furniture installed. What happens next? .
1 The design: This is where the process starts.
2 The quotation: Or the “Offer”, to use the correct legalise.3 Your decision: No pressure, this part is really up to you.
4 The order: At this stage nothing is set in stone.
5 The drawings: To architectural standard.
6 The survey: “measure twice, cut once” old carpenters motto.
7 Revised drawings: Things are firming up.
8 Provisional fitting date: Now it’s getting exciting.
9 Firm fitting date: One week to go.
10 Delivery: We deliver one day and fit the next.
11 Installation: Expertly fitted by our own craftsmen.
12 The last payment: The final inspection is yours.
13 Snagging: Even in the best of all possible worlds…
14 The 10 year guarantee: Backed by an insurance policy from the Consumer Protection Association.
15 Customer satisfaction surveys: Not one but two.
16 Welcome back: Options customers keep returning.